Frequently Asked Questions

Everything you need to know about your Gemini Jewels experience.

What materials are used in your jewelry?

We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings are non-returnable due to hygiene reasons.

Do you offer a warranty on your pieces?

Yes, every purchase from Gemini Jewels includes a 12-month warranty covering any manufacturing defects. This does not cover normal wear and tear or accidental damage.

How should I care for my jewelry?

To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the microfiber pouch provided with your order.

Can I track my shipment?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.